- Service
Help Desk
Our Helpdesk role is to synchronise with clients in solving issues at root cause, reducing reoccurring items, maximising productivity balanced with agreed security standards.
Understanding that not all user needs are the same and at times requires some calibration alignment to ensure we all pull together.
Provides faster response times, better communication, and a deeper understanding of regional compliance, cultural nuances, and business needs
- Remote assistance
- Incident management
- SLA-based response times
Having defined processes for new device set-up ensures consistency, improves security, and enhances user experience while supporting efficient asset management and compliance in client organisation.
- Hardware configuration
- Software installation
- User profile setup/peripheral setup
Efficient creation / deactivation of user accounts allows for easier assignment or revocation of access required for applications and data. Integrated with device management & data privileges are key to smooth Onboarding Process.
- User Account Creation/Deletion
- Access Rights Configuration
- Policy enforcement
Data access management enhances security, ensures compliance, and improves operational efficiency by providing controlled, role-based access to sensitive information.
- Role-based Access Control
- Permission auditing
- Secure file sharing
Secure single sign-on improves user convenience, enhances security with centralised authentication, and reduces user workload by minimising password management / risk issues.
- SSO Implementation
- Identity federation
- MFA integration
An email signature is a customisable block of text, images, or hyperlinks automatically appended to the end of an email, typically containing the sender's name, job title, contact information, company branding, and sometimes legal disclaimers or promotional content.
- Standardised templates
- Centralised management tools
- Branding compliance
Team is incentivised on reduction of recurring tickets/issues, resolving the root cause is the main objective, not only how quickly the ticket documentation is closed.
- Understanding the problem
- Solution focused
- Reduction of recurring tickets
Able to remotely customise user applications and configuration to meet their job/group role.
- Software selection advice
- Installation support
- Ongoing maintenance patching updates
It’s not just about solving known Problems
Help Desk is not just about solving problems—they’re also focused on prevention. By offering proactive monitoring and maintenance, Help Desks can identify and fix potential issues before they disrupt your business, helping to reduce downtime and improve overall productivity.